Artificial intelligence has dramatically improved our world by bringing about profound changes in many processes. A favourite topic of business journals, AI is dealt with confusion and misconceptions, particularly with its impact on job roles. Like every other technological shift, the automation provided by AI will inherently end up creating more jobs than it will replace, particularly in the IT industry. A Gartner study on artificial intelligence has speculated that AI and its techniques would create 2.3 million new jobs by the year 2020. So, if you’re working in the IT industry, now is the perfect time to invest in artificial intelligence courses to gain maximum benefit from the deluge of AI-related jobs.

Artificial intelligence has had a noticeable impact on many industries, from infrastructure and management to healthcare, banking, and finance; the automation provided by AI techniques has made everyone’s jobs a lot easier. However, when it comes to the IT industry, artificial intelligence has had much more of an impact than in any other sector. Anyone who’s working in the IT industry can attest to the fact that process automation is now the latest trend, thus allowing engineers to work on more pressing and sophisticated issues. Here’s a discussion about how artificial intelligence can impact your IT career:

Developing better applications:

Artificial intelligence has influenced change in almost all kinds of application devices. So much so, that desktops, laptops, tablets, and mobile phones now have technology which enables applications to hear, talk, sense, understand, and take care of mundane tasks on the user’s behalf. Picture Siri, Cortana, and Alexa; now imagine a future in which these smart virtual assistants suggest dinner options and remind you about important events in your calendar as you drive home from work. Enterprises are now looking to provide users with custom solutions that can be moulded around their individual needs.

AI enhanced software applications are not just limited for personal use but are also increasingly in demand in the workplace as well. AI-related programming languages like Ruby, Python, JavaScript offer IT professionals an option of tampering with applications such that they can be optimised to perform business processes to their full potential. Further, AI techniques like rule-based learning also allow for a smarter implementation of business policies in a manner that solves not single, but multiple problems.

Aiding brainstorming:

The technological disruption brought about by artificial intelligence has made the task of IT professionals much more manageable. Machine learning, a subset of artificial intelligence, has optimised the way software developers perform their daily functions. When it comes to DevOps and Agile development, transforming an idea into code is one of the most significant hurdles faced by many developers. Through its expert suggestion systems, AI can not only suggest possible changes in a written code, but it can also recommend the best manner of incorporating the code in the SDLC (software development life cycle). Further, through text recognition, software developers can deploy stronger and bug-free codes.


At some point or the other, almost every IT personnel has struggled with the task of fixing bugs in a particular code. Teams spend a considerable amount of time and energy in trying to identify these bugs, and on how to make the code work again. In this respect, AI can not only help engineers in finding bugs, but also on how to resolve these bugs, just by studying the previous project development cycles. For these reasons, the future of IT will see a steep rise in demand for engineers who can manipulate AI techniques for automation testing and bug prevention.

Automation in backend processes:

A very significant portion of IT processes goes in service management, which comprises of backend processes designed to handle any request or issue raised in the service portal. While conventionally the issues and tickets were raised by either an analyst or an end-user, the service solutions are now being integrated with artificial intelligence techniques. Through integration, the AI algorithm will be able to detect, open, work on, and resolve a service request entirely on its own. Through this automation, the workload of IT support professionals is significantly reduced, thus allowing them to focus on resolving more complex tickets. When it comes to IT support and quality maintenance, the ability to integrate quality assurance with AI is an on-demand skill of the recruiters.

Strategic decision making:

Whether it is the development of a software product or the rendering of client services, teams spend much time debating on which features and processes they can eliminate and which ones they can prioritise on. Integrating AI solutions in such decision-making methods can help developers to forecast and assess each possibility. The AI mechanism takes into account both past and parallelly running development projects. These mechanisms not only take into account the risk factors, but they also take into account the plausible financial implications, thus allowing business leaders and engineering teams alike in maximising their efforts and minimising risks.

While AI enables companies to provide their customers with an improved transactional experience, the maximum benefits can be reaped only when governed by educated humans who understand system manipulation. There is no discounting the fact that AI has brought about many transformations in every industry; however, the transformations are not brought about by the machines alone, but also by the engineers who design and run them. There will always be a need for tech-savvy programmers who know how to manipulate AI systems to drive better results. Therefore, the impact of artificial intelligence on your IT career is nothing short of an opportunity to extend and improve your scope of work.